Refund policy

We want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or materially different from what was advertised, please contact us so that we can assist you.

Eligible Returns

A return request may be accepted in the following situations:

  • You received a damaged product.

  • You received a defective product.

  • You received the wrong product.

  • The product is materially different from the product description or agreed specifications.

Return Request Period

Please contact us within 48 hours of delivery if you receive a damaged, defective, wrong, or materially different product.

For damaged or incorrect orders, please provide clear photographs or a short unboxing video showing the product and packaging. This helps us verify the issue and process your request.

Non-Returnable Situations

Returns may not be accepted for:

  • Products damaged due to misuse, negligence, or improper handling after delivery.

  • Products that have been intentionally damaged or modified.

  • Normal wear and tear.

  • Requests made after the applicable return period.

  • Products returned without the required verification information.

Return Shipping

If the product is confirmed to be damaged, defective, wrong, or materially different from what was advertised, we will provide an appropriate return or resolution process.

For other situations where a return is not covered by this policy, return shipping may be the customer's responsibility where applicable.

Refunds

Once an eligible return is received and verified, we will process the applicable refund.

For prepaid orders, refunds will normally be issued to the original payment method or another legally permitted payment method.

For COD orders, we may request the customer's bank/UPI details to process an eligible refund.

Refund processing time may vary depending on the payment provider or bank.

Replacement

Where available, we may offer a replacement instead of a refund for an eligible damaged, defective, or incorrect product.

Order Cancellation

If you wish to cancel an order, contact us as soon as possible before dispatch.

Once an order has been dispatched, cancellation may not be possible. In such cases, please contact customer support and we will advise you of the available options.

Important

We do not refuse an eligible return or refund merely because the product was delivered late, defective, deficient, spurious, or materially different from what was advertised, subject to applicable law and the circumstances of the order.